What are your shipping methods and costs?
We offer complimentary ground shipping via Fedex or ups on all U.S. Orders.
Your ground order will be delivered within 5 to 7 business days. Once we have shipped your order, we will send you an email with shipping details and a tracking number. Follow the link in the email to check the estimated arrival date of your order.
Three day delivery - $12
Your order must reach us by 12 pm (eastern time). It will normally be delivered within three business days.
Second day delivery - $25
Your order must reach us by 12 pm (eastern time). It will normally be delivered within two business days.
Overnight delivery - $30
Your order must reach us by 12 pm (eastern time). It will normally be delivered the following business day.
Same day delivery (Manhattan only) - $40
When available, our customers in Manhattan who order by 12 pm (eastern time) Monday - Friday can select same-day delivery for a fee of $40.
You, or an authorized person must sign for your order upon arrival. This ensures your purchases are safely delivered to you. If you are unavailable when your package arrives, Fedex or ups will leave a re-delivery slip.
We cannot ship to post office boxes, apo/fpo addresses, freight forwarders, or a hotel/motel addresses. We cannot ship to Puerto Rico, Guam and all other U.S. Possessions and territories situated outside North America.
What are your return and exchange policies?
You may return any non-final-sale product ordered on the Jolleson.com website for refund within fourteen (14) calendar days from the delivery date. Returned products must be in their original condition, unused, unwashed, unaltered, and in the same condition in which it was received with all tags attached, and in the original packaging (including, if possible, the original delivery box). The original invoice must be provided with any return.
Underwear is final sale. We do not offer returns, exchanges, or store credit on purchased underwear items. Sale merchandise is final sale. We do not offer returns, exchanges, or store credit on purchased sale items.
To return a product, login to your account to request a returns merchandise authorization (RMA) or contact customer service using the contact forum for more information on returns please see terms and conditions of sale.
Regretfully, tom ford stores are unable to repair or replace items not purchased within one of our globally operated tom ford stores. This includes items purchased at other third party stores, online retailers, and at Jolleson outlets. If an item has been purchased through Jolleson.com, please contact us for review.
How do I cancel my order?
If you wish to cancel your order, please contact us as soon as possible. We will make every effort to accommodate your request but in some cases we will be unable to cancel orders, such as orders that have already shipped.
How do I unsubscribe from newsletter updates?
Click unsubscribe at the bottom of an email communication.
What forms of payment are accepted online?
American Express, Mastercard, Visa, JCB, Paypal & more
How can I check the status of my order?
You can follow the progress of your delivery by clicking the link within your email confirmation
Do I have to sign for my package upon arrival?
Yes. You, or an authorized person, must sign for your order upon arrival. This ensures your purchases are safely delivered to you. If you are unavailable when your package arrives, Fedex will leave a re-delivery slip.
When I put something in my shopping cart, does it mean the items are available?
Item availability is checked when you complete the purchase and your order is processed. Placing an item in your shopping cart does not ensure its availability when you are ready to make your purchase, and all orders are subject to product availability.
Is gift wrapping available?
How is my personal information safeguarded?
When you place an order or access your account information, we use a secure socket layer (SSL) encryption that encrypts your information before it is sent to us to protect it from unauthorized use. In addition, we will take reasonable steps to ensure that third party business partners’ to whom we transfer any data will provide sufficient protection of that personal information.
What personal information is collected?
Is sales tax applied to my order?
Jolleson charges state, local and county taxes for online transactions based on shipping address and as required by applicable laws. Please note that your on-screen transaction total reflects estimated tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated tax. Applicable state taxes will be applied to orders shipped to New York, New Jersey, California, Texas, Illinois and Nevada.